Overview[Complimentary] Luggage Tag
Itinerary| Day1 | Vancouver - Grizzli Winery - Okanagan Lake - Revelstoke / Salmon Arm |     | |
|---|---|---|---|
| Day2 | Revelstoke / Salmon Arm - Yoho N.P. - Banff Gondola - Upper Hot Springs - Banff |  | |
| Day3 | Banff - Lake Minnewanka - Cave and Basin - Banff Town - Johnston Canyon (Icewalk) | | |
| Day4 | Banff – Marble Canyon in Kootenay National Park – Lake Louise and Winter Light Outdoor Activities – Emerald Lake – Natural Bridge – Banff/Calgary | | |
Important Info-Hotel accommodations listed in the itinerary - standard room
-Bilingual Tour Guide (English and Chinese)
-Traffic Accident Liability
-Air-conditioned vehicle
-GST (Goods and Services Tax)
-Meals & All Personal Expenses such as laundry, phone & travel insurance
-Driver/Tour Guide gratuity C$15/pp/day in BC, C$10/pp/day in AB
-Refunds for costs caused by force majeure
-All add-on activity & meal options must be purchased 7 days before the tour start, and subject to availability of resources
Cancellation PolicyThe following conditions apply to cancellations and changes:
- Reduce the number of participants on the same booking
- Cancel the entire booking
- Change the itinerary
- Change the departure date but keep the same itinerary
1. Within 14 days of departure, there will be no refunds for changes or cancellations of an entire booking (including but not limited to: activities, meals, tickets, pre-paid items, and accommodations in the itinerary).
2. You will be charged 50% of the payment per booking for cancellations or modifications made within15 - 30 days before departure.
3. Cancel booking more than 30 days before the departure date, you will need to pay a handling fee of CAD$50 per booking, and the tour fee will be fully refunded.
The following conditions apply to booking modifications:
- Increase the number of travelers in the itinerary（Depending on resource availability corresponding to the itinerary dates）
- Modify the name of a traveler participating in the itinerary.
No changes will be made within 15 days before departure.
You will be charged a service fee of CAD$50 per change per booking for changes, or modifications made more than or 15 days before departure.
When modifying your booking, you may be charged for any service fees, penalties, or additional costs due to resource circumstances.
If you need to cancel or modify your booking for any reason, a bank wire fee, merchandise fee, credit card service fee, etc., will be deducted from your refund.
Any changes or cancellations must be made through email or fax. Verbal changes or cancellations are not accepted.
Cancellations and refunds are processed within 1-7 business days.
Additional InfoBooking notice：
1. This product is a local bus tour. All foreign travelers are responsible to have ready and to bring a valid visa. Confirm and process eTA in advance according to your passport type. For details, please click the link: http://www.cic.gc.ca/english/visit/eta.asp (Electronic Travel Permit [Mandarin] for reference only：https://www.youtube.com/watch?v=O4iyyMVFvfM）
2. Please provide accurate and complete information (Name, gender, adult/child, copy of passport, and contact information) when booking a tour to avoid errors that would affect your travel. If you cause a delay or cause losses due to missing or inaccurate information, you will be held responsible.
3. If you have not received a “Tour Confirmation”7 days before your trip, please contact our office.
4. To ensure a smooth and complete trip, we strongly recommend that you order activity tickets and meal packages, at the time of booking a tour. No additional changes or modifications will be provided within 7 days before or during the tour.
5. This product is a local bus tour. Under the premise that the promised service and standards remain unchanged, your itinerary may take place alongside another traveler’s itinerary to form a group tour. Depending on arrival and departure dates, travelers’ itinerary sequences may differ.
6. Hotel Class: North American Hotels do not have an official hotel star rating standard. The hotels involved in the trip are local brand hotels.
7. The North American Hotel Standard Room is equipped with one large bed or two standard beds. If you have a specific request for bed types, please inform us at the time of booking and we will do our best to accommodate you.
8. Product components such as: tour vehicles, hotels, restaurants, attraction facilities, etc. may have different standards (ratings, classes, quality) in different regions of the world; please understand. Our bilingual tour guides will use Mandarin and/or English to serve you.
9. Tour vehicles: Vehicles are arranged according to the number of people in a group. In a group up to 24 passengers, the driver will also be the tour guide. In a group of more than 24 passengers, an individual driver/tour guide will be provided.
10. Westar Travel acts only as a Tour Operator for the owners and contractors providing transportation, accommodation or other services and is not responsible or liable for any loss, damage or injury, delay or accident due to an act of default of any company engaged in providing service included in these packages.
11. In case of force majeure including but not limited to weather, traffic accidents, etc. our company has the right to modify or cancel the itinerary.
12. It is strongly recommended that you purchase travel insurance for your personal benefit.
13. Westar Travel is not responsible for any transportation cancellations or delays, climate change, or any other travel safety issues within the trip that are caused by circumstances not under our company’s control.
Travel Notice：
1. If your itinerary includes airport pick-up and drop-off service, please provide accurate flight information and arrive at the designated pick-up location in advance. If the pick-up or designated pick-up location is mistaken due to inaccurate information you have provided, Westar Travel reserves the right to provide second transfer services with an additional charge; according to the paid private car airport pick up service fee) or coordinate the next available pickup according to the availability. Kindly note that only one pick up service will be provided for each booking.
2. According to different hotel operation requirements, you may be required to provide credit card information as a deposit during your stay for miscellaneous expenses and incidental guarantees (such as telephone expenses, laundry, catering).
3. Before your trip, if you need any assistance, you are welcome to call our customer service: North America toll free No.: 1-855-201-8525
4. All activities and meals must be booked in advance. Please understand that no additional bookings will be provided during the tour.
5. During the tour, please arrive at the pick-up location at the time scheduled by the tour guide. Do not be late to avoid delaying other tourists’ itinerary. If you are late or miss the transportation we have provided, you are responsible (at your own expense) for meeting the group at the next designated meeting location.
6. During your trip, the tour guide may pick-up or drop-off travelers accommodated at different hotels. The tour guide will make reasonable arrangements according to the presented situation. Please cooperate and understand, thank you.
7. During your trip, there may be different vehicles and tour guides serving you.
8. If for any reason you need to leave our group during the trip, you must fill out a “Letter of Liability Release”; no exceptions.
9. Guests under 16 years old, must be accompanied by an adult (Age 18 or above).
10. In the event of traffic, weather, or other circumstances not under our company’s control, or if you are unable to participate in activities included in the itinerary due to personal reasons, no refunds will be given.
11. If you have special needs (such as but not limited to: bed type, vegetarian options, high-chairs, etc.) please inform us at least 7 days before your trip. We will do our best to accommodate you, but there is no guarantee
1. In the Rockies, there can be large temperature differences between morning and evening. The temperature is usually minus 10 degrees in winter. Please prepare clothes appropriately.
2. In the Rockies, there’s ample sunshine and usually high levels of Ultraviolet rays (UV rays) that may cause sunburn, so proper sun protection will be needed. The region has a dry climate and body lotion is one of the must-haves when traveling.
3.We require you to sign the disclaimer before participating in any optional winter activities; and highly recommend purchasing a travel insurance.
3. When encountering wild animals, feeding is prohibited; In the case of large animals, do not leave the vehicle and approach.
4. Smoking is strictly prohibited in hotel rooms and throughout the hotel. Violation of the rules will result in a fine of $300 CAD or more.
5. Within the national parks, please note smoking is permitted in certain areas only. Please follow the rules and do not litter cigarette butts. Please make sure that they’re fully out in case of a fire hazard.
6. Please note that hotels in the Rocky Mountains area are mostly 3-4 story wooden structures. Some hotels do not have elevators.
7. For environmental protection, Rocky Mountains area hotels are not provided with toothpaste, toothbrush, slippers, comb; Only shower gel, shampoo, conditioner and soap are provided.
8. Most hotel rooms are not equipped with kettles. If you need hot water for drinking, please ask the hotel’s front desk for assistance. If no kettle can be provided, please use the coffee machine properly as instructed.
9. There is no “hot (boiling)” drinking water at the attractions, if necessary, please prepare it yourself before departure.
10. Canadian voltage power is 110V, and the electrical socket is a three-pin plug: the upper one is round, and the lower two are flat and parallel.
11. Don't forget to bring your camera and enjoy your journey
E-service
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