4-Day Winter Rockies Discovery Tour from Calgary – Scenic Lakes, Banff & Icefields Parkway

1. This is a land-only tour. Please ensure you have a valid Canadian visa and, if required, apply for an eTA in advance (details: http://www.cic.gc.ca/english/visit/eta.asp
2.  Provide full and correct details (name, gender, contact info, adult/child, etc.) at the time of booking. Children need to provide birthday information in advance to determine whether a safety seat is needed. Missing or incorrect info may cause delays or extra costs, for which travelers are responsible.
3. If you have not received a “Tour Confirmation”7 days before departure, please contact us immediately.
4. To ensure a smooth and complete trip, we strongly recommend that you order activity tickets and meal packages, at the time of booking a tour. No additional changes or modifications will be provided within 7 days before or during the tour. 
5. This is a join-in group tour. While the service standards remain the same, you may be grouped with other travelers, and the order of activities may vary depending on departure date.
6. North America has no official hotel star rating system. Hotels used are local standard properties. Twin rooms may have one double bed or two separate beds; please specify preferences at booking (not guaranteed).
7. The North American Hotel Standard Room is equipped with one large bed or two standard beds. If you have a specific request for bed types, please inform us at the time of booking and we will do our best to accommodate you. 
8. Product components such as: tour vehicles, hotels, restaurants, attraction facilities, etc. may have different standards (ratings, classes, quality) in different regions of the world; please understand. Our bilingual tour guides will use Mandarin and/or English to serve you. 
9. Tour vehicles: Vehicles are arranged according to the number of people in a group. In a group up to 24 passengers, the driver will also be the tour guide. In a group of more than 24 passengers, an individual driver/tour guide will be provided. 
10. Westar Travel acts only as a Tour Operator for the owners and contractors providing transportation, accommodation or other services and is not responsible or liable for any loss, damage or injury, delay or accident due to an act of default of any company engaged in providing service included in these packages. 
11. In case of force majeure including but not limited to weather, traffic accidents, etc. our company has the right to modify or cancel the itinerary. 
12. It is strongly recommended that you purchase travel insurance for your personal benefit. 
13. Westar Travel is not responsible for any transportation cancellations or delays, climate change, or any other travel safety issues within the trip that are caused by circumstances not under our company’s control. 

**This is a combined bus tour. Pickup and drop off locations may be added into tour. **

Travel Notice：  

1. If your itinerary includes airport pick-up and drop-off service, please provide accurate flight information and arrive at the designated pick-up location in advance. If the pick-up or designated pick-up location is mistaken due to inaccurate information you have provided, you will be charged C$30/pp for a second pick-up service. 
2. According to different hotel operation requirements, you may be required to provide credit card information as a deposit during your stay for miscellaneous expenses and incidental guarantees (such as telephone expense, laundry, catering). 
3. Before your trip, if you need any assistance, you are welcome to call our customer service: North America toll free No.: 1-855-201-8525；China Hotline (Free) 400-113-3813. 
4. All activities and meals must be booked in advance. Please understand that no additional bookings will be provided during the tour. 
5. During the tour, please arrive at the pick-up location at the time scheduled by the tour guide. Do not be late to avoid delaying other tourists’ itinerary. If you are late or miss the transportation we have provided, you are responsible (at your own expense) to meet the group at the next designated meeting location. 
6. During your trip, the tour guide may pick-up, or drop-off travelers accommodated at different hotels. The tour guide will make reasonable arrangements according to the presented situation. Please cooperate and understand, thank you. 
7. During your trip, there may be different vehicles and tour guides serving you. 
8. If for any reason you need to leave our group during the trip, you must fill out a “Letter of Liability Release”, no exceptions. 
9. Guests under 16 years old, must be accompanied by an adult (Age 18 or above). 
10. In the event of traffic, weather, or other circumstances not under our company’s control, or if you are unable to participate in activities included in the itinerary due to personal reasons, no refunds will be given. 
11. Please submit requests (bed type, vegetarian meals, child seats, etc.) at least 7 days before departure. While we will try to accommodate, requests cannot be guaranteed.