Important Information

Travel Requirements  

• This is a local bus tour. All travelers are responsible for aquiring their own Visas/Electronic Travel Authorization
• Find out if you need one here: https://www.ircc.canada.ca/english/visit/visas.asp
• Provide complete and accurate booking information (name, gender, passport copy, contact details). Travelers are responsible for delays or losses caused by incorrect information.
• If you do not receive your Tour Confirmation within 7 days of departure, please contact our office.

Booking & Itinerary

• For a smooth trip, book activity and meal packages when reserving your tour. No changes can be made within 7 days of departure.
• Your itinerary may operate alongside other travelers’ similar tours.
• Hotel class and ratings vary by region; North American hotels are locally rated.
• Standard rooms include one large bed or two doubles. Specific bed types can be requested but are not guaranteed.
• Vehicle type depends on group size:
• Up to 24 passengers: driver also serves as guide
• 25+ passengers: separate driver and guide
• Tours are conducted in English and/or Mandarin.
• Westar Travel acts as a tour operator and is not liable for loss, damage, delay, or injury caused by third-party service providers.
• In cases of force majeure (e.g., weather, road closures, traffic), itineraries may be adjusted or cancelled.
• Travel insurance is strongly recommended.
• Westar Travel is not responsible for transportation delays, weather, or other uncontrollable events.

Travel Notice

• For airport transfers, provide accurate flight details and arrive early at the meeting point. Extra transfers due to inaccurate information may incur additional fees.
• Hotels may require a credit card for incidental deposits (phone, laundry, meals).
• For assistance, contact Customer Service: 1-855-201-8525 (North America toll-free).
• All meals and activities must be booked in advance; no on-tour additions are available.
• Please be punctual for all pick-ups. Missed departures are at your own expense.
• Multiple vehicles or guides may serve your group.
• Guests under 16 must be accompanied by an adult (18+).
• Guests leaving the group early must complete a Liability Release Form.
• No refunds for missed activities due to weather, traffic, or personal circumstances.
• Special requests (bed type, dietary needs, high chairs, etc.) must be made at least 7 days prior; subject to availability.
• Itinerary order is subject to change without notice.

Traveler Tips

• Temperature: Expect large day-night differences (25°C daytime / 15–18°C night). Dress in layers.
• Sun & Air: UV is strong; use sunscreen. The climate is dry — bring moisturizer.
• Wildlife: Do not feed or approach animals. Stay in your vehicle near large wildlife.
• Hotel Smoking: Strictly prohibited; violations may incur a $300+ CAD fine.
• National Parks: Smoke only in designated areas; extinguish cigarette butts fully.
• Hotel Facilities: Many lodges are 3–4 stories and may lack elevators.
• Amenities: Eco-friendly hotels may not provide toothbrushes, toothpaste, slippers, or combs. Basic toiletries only.
• Hot Water: Kettles are not standard; request hot water at the front desk or use the coffee maker as directed.
• Attractions: Boiling water not available at most sites — plan ahead.
• Electricity: Canada uses 110V, three-prong plugs (two flat, one round).